135 Tyrolean

Easy communication and great location - only 4 minutes away from the Blue Mountain village! Although the listing showed 2.5 bathrooms, there were only 2 bathrooms (one full bathroom, and one powder room on the top floor. One shower only in the basement). This made it a little inconvenient with our large group, however we were able to manage. The sofa’s were worn out, one was missing the back cushion of the seat, and another was falling apart - we avoided sitting on that side in order to stay away from causing further damage. The management was quick to respond, we managed to have a great stay despite some minor inconveniences.

Fatema A - Posted: 10/15/2024

Hi Fatema, thanks for taking the time to share your feedback with us! We apologize for the inconvenience with the washrooms and we will be reviewing our listing to better reflect the configuration. We'll also discuss your feedback about the couch with the homeowner when planning upgrades to the home. Thanks again and hope to see you back!

propertyvalet-fr.ca personnelle

Great place for a big group. Plenty of beds and everything was generally clean. Really great location close to the beach and village and my group had a great time. Hosts were friendly and gave clear instructions. There was a lack of enough necessities such as utensils, TP, paper towels, garbage bags, etc. but that was an easy fix after a trip to the grocery store. Overall I would say it was a good stay.

Alicia S - Posted: 8/5/2024

Hi Alicia, we're happy to hear that you enjoyed our home. We're sorry that your group needed more supplies and made a run to the store. Our team is always willing to deliver more supplies and we could have if we knew you required more. We hope you'll consider returning to our chalet!

propertyvalet-fr.ca personnelle

We were unaware that this property was a duplex. However it worked out fine and was more than spacious for our large group. We also had some minor issues with the property not being cleaned properly but the host was super responsive and super nice about it and addressed our concerns. The host was great to work with.

Vincenzo C - Posted: 7/29/2024

Hi Vincenzo, thank you for choosing to stay with us! We appreciate your understanding and kindness regarding our cleaning. We've followed up with these team members to prevent this from happening again but we still regret the feedback and apologize greatly. Also, we're sorry to hear that you were not aware that the home was a duplex. We've reviewed our listing to make sure that it is up to date and confirmed that the home is described in the intro as a "3 level semi-detached chalet", which we feel is an accurate representation of the home. Aside from these unexpected issues, we hope to have the opportunity to welcome you back for an even better stay that better represents our standards of hospitality. Thank you, Vincenzo.

propertyvalet-fr.ca personnelle

Great place to spend and enjoy with family or friends.

AngélIk A - Posted: 7/24/2024

Thanks so much for your positive feedback Angéllk! We'd be happy to have you back anytime.

propertyvalet-fr.ca personnelle

Great place to stay! No complaints!

Victor L - Posted: 7/11/2024

That's wonderful to hear, Victor! We're so glad you enjoyed your stay and we would love to welcome you back.

propertyvalet-fr.ca personnelle

Great place, great space!

Marcus P - Posted: 5/28/2024

Thanks so much Marcus! We appreciate the positive feedback.

propertyvalet-fr.ca personnelle

We had a great time in blue mountain staying with the PV team. They were extremely responsive and even got us a early check in time.

Sheldon D - Posted: 5/17/2024

Thanks so much for your positive feedback, Sheldon! We greatly appreciate it and we'd love to host you again soon.

propertyvalet-fr.ca personnelle

Great place to stay with a large group of people. The beds are very comfortable. Very clean place and host answers back immediately with any questions or concerns

Barbie A - Posted: 4/28/2024

Hi Barbie, great to hear you had such a good time! It was a pleasure hosting you and we hope to see you again!

propertyvalet-fr.ca personnelle

The chalet was spacious and had ample sleeping space! A great view of the hills (albeit no snow on them in late April!), a short walk to the village, and of course... a great sauna! Would definitely recommend if you have a large group looking to enjoy the area in any season!

Brigette M - Posted: 4/23/2024

Thank you for your review Brigette! We’re very glad you had an awesome stay and we hope to accommodate you again soon!

propertyvalet-fr.ca personnelle

We loved the place and the coming space was the best place for large groups.

Parth S - Posted: 4/1/2024

Thank you so much for your positive feedback, Parth! We hope to have you back soon.

propertyvalet-fr.ca personnelle

Great place to stay with a larger group, we really enjoyed the sauna! The host was very responsive and flexible. We would stay again!

Rebecca H - Posted: 3/10/2024

Thank you for choosing to stay with us! It was our pleasure hosting you and we’re glad to hear you enjoyed your vacation. We look forward to hosting you again!

propertyvalet-fr.ca personnelle

Lovely place, very nice for a big group. Only a 20 minute walk to the village.

Monique B - Posted: 3/4/2024

Thank you for choosing to stay with us! It was our pleasure hosting you and we’re glad to hear you enjoyed your vacation. We look forward to hosting you again!

propertyvalet-fr.ca personnelle

Excellent host, place was exactly as described and we were close to local amenities. Would definitely recommend!

David G - Posted: 2/27/2024

Thank you for choosing to stay with us! It was our pleasure hosting you and we’re glad to hear you enjoyed your vacation. We look forward to hosting you again.

propertyvalet-fr.ca personnelle

great place

Annabel C - Posted: 2/24/2024

We’re so happy to hear you had a great experience! We look forward to hosting you again.

propertyvalet-fr.ca personnelle

This space was in a very convenient place near the mountain. Lots of space in the main living area, and the sauna is great. However, - The top left burner on the stove does not heat up at all, and the other burners took a very long time to heat things up. Even on high heat, it took us a very long time to make scrambled eggs. -My group had issues with the faucets not being long enough for the sinks and found it hard to wash our hands in the washrooms. -TV was not mounted like in pictures. It rested on a table with many messy wires attached to it that were hanging from above -ceilings were VERY low for the bunk beds, the pictures make it look better but people could barely get to the top bunk. The listing also didnt show a picture of the room with the worst top bunk space (i could not go up and i'm 5'3)

Andrea C - Posted: 2/12/2024

Thank you for taking the time to share your valuable feedback with us, Andrea. While we're glad you enjoyed the unit, it’s apparent that we failed to meet your expectations. We can certainly understand your disappointment. We regret that this experience fell short of your expectation and apologize for the shortcoming. We've passed along your notes to the local team to correct these issues for future guests. We will continue striving to meet your expectations at every opportunity that we are afforded to do business with you.

propertyvalet-fr.ca personnelle

Great location. Good space. Very comfortable.

Dan B - Posted: 2/9/2024

Everything was great we loved the place , however the kitchen was filled with cockroaches

Ronny R - Posted: 2/6/2024

Hi Ronny, thank you for taking the time to share your experience with us. We're so glad to hear that you loved the unit and enjoyed your stay. Regarding the kitchen, we've had our pest control specialist into the unit several times after your stay. The pests resemble cockroaches in appeaarance, but have been determined to be box elder beetles. They are a seasonal pest native to the area which can unfortunately be found in older, wooden, chalet style buildings. While we of course regret that these pests were found during your stay, our specialist has treated the home to prevent them from returning. We hope that you were able to enjoy your stay regardless and if you stay with us again, our local team will always happily assist with any issues when notified. We hope to see you again soon!

propertyvalet-fr.ca personnelle

A large great open concept space with very communicative hosts. They were flexible enough to allow us to check out slightly later since we were supporting a full cleaning. Overall, the unit was incredibly spacious, and in a great location, which allowed us to visit Blue Mountain. Would definitely recommend.

Mathew M - Posted: 1/29/2024

Thank you so much Mathew! We're glad you had a great stay and we'd be happy to have you back again.

propertyvalet-fr.ca personnelle

Very easy communication. Fast responses and super helpful. Place is beautiful. Great for a large group. As pictured and described. View of the hills is perfect.

Kim S - Posted: 1/22/2024

Thank you for your review Kim! We’re very glad you had an awesome stay and we hope to accommodate you again soon!

propertyvalet-fr.ca personnelle

Place was good roomie just as advertised cleaning service left a lot to be desired stains on the sheets blankets in the cupboards that were extra for you to use smelled like they were never washed. Mice droppings underneath the cupboard should have been cleaned up so they were not visible also a lot of ice on the front entrance, that salt could not even remove very danger And the stairs going down to the basement and up to the third floor. Very very slippery as we had a very bad accident when we were there, somebody fell down the stairs no alcohol involved at all just the stairs were so slippery.

Holly H - Posted: 1/22/2024

Hi Holly, thank you for staying with us and for the feedback on our home. First and foremost, we apologize for the issues you experienced during your stay. Your experience is not reflective of our level of service and we have addressed your issues with our team. It is particularly unfortunate that as these issues were not communicated during your stay, we were unable to address them in real time. We understand that these items should have been addressed by our Team prior to your stay, and that while on vacation many prefer not to be interrupted, but please note that our 24/7 Contact Center is available to report any issues and dispatch our local Team to address them. In regards to your issues, please be advised that our linen is professionally laundered prior to each guest arrival. We have reviewed the linen at the home and made the necessary changes. As with many of the older homes in the Tyrolean village area, the home is monitored closely and a robust pest control and cleaning/sanitation program is in place. We are very sorry to hear of the accident on the stairs, this is not an issue that has been brought to our attention previously, but we will review it with our homeowner. In light of these issues we would love the opportunity to host you again Holly to ensure an awesome experience. If you are considering staying in the area again, please reach out directly so we provide you and your group with a top tier Blue Mountain experience. Thank you.

propertyvalet-fr.ca personnelle

Nice place and location . Good Value for money.

Mohamed H - Posted: 1/6/2024

Thanks for staying with us, Mohamed! It was our pleasure hosting you and we’re glad to hear you enjoyed your trip. We look forward to hosting you again!

propertyvalet-fr.ca personnelle

Great home… 3 levels. Lots of space, had 11 adults and never felt crowded. Great dining room table for all of us to play cards. Nice view of the mountains. Very quiet area and close to the blue mountain village. Walkable within 20 minutes, few minute drive. Nice and clean.

Diane K - Posted: 12/31/2023

Great location and was close to Blue Mountain resort and village! Had a large group stay and we were very satisfied with the space. Overall cleanliness was great but could be improved. The kitchen drawers need to be fixed as they were hard to open and some parts of the house does need to be fixed up but generally, we enjoyed our stay!

Willson Y - Posted: 12/23/2023

Thank you for taking the time to share your experience. We’re sorry to hear about the minor maintenance and cleaning items that were missed prior to your stay. We strive for a high standard in ensuring the home is tidy and prepared for our guests and we're sorry that we missed the mark this time. Thank you for sharing your feedback and we hope we can accommodate you again in the future!

propertyvalet-fr.ca personnelle

It’s a great location and very spacious. Good for family and friends hangout.

Daisy V - Posted: 11/26/2023

Hi Daisy, thank you for choosing to stay with us and you're always welcome back:)

propertyvalet-fr.ca personnelle

Kitchen was too small and dated

Deb S - Posted: 11/13/2023

Hi Deb, thank you for taking the time to leave us a review. We apologize that the kitchen was not what you had hoped. We hope to be able to host you again in the future.

propertyvalet-fr.ca personnelle

Great place. Quick response. No complaints.

Thaya T - Posted: 10/16/2023

Thank you for the wonderful review, we’re so glad you enjoyed your stay. Looking forward to your next stay with us!

propertyvalet-fr.ca personnelle

The place was spacious and clean. The upstairs dining/family area is well-suited to everybody being able to spend time together in the same area, with a big dining table, ample comfy seating and lots of room. The house heats and cools well. The kitchen has lots of dishes but didn’t have enough supplies to properly cook - for example, there are no cookie sheets, no oven mitts, the only spatula was a huge sharp BBQ spatula. The only toiletry provided was cheap shampoo; no shower soap/body wash or conditioner, and only 3 rolls of toilet paper provided for the entire house. Despite these small things our family enjoyed our stay. The sauna is clean and lovely, the ping pong table provided lots of entertainment, and there were lots of towels and blankets provided. The location is good and it was very quiet, and the hosts were communicative. We would stay here again.

Denise W - Posted: 10/10/2023

Denise, we're delighted to hear that you had such a wonderful time, though we regret that there were some kitchens items missing during your stay, thank you for letting us know. We have since stocked the kitchen with the missing supplies. Extra rolls of toilet paper can be found under the sink or in the drawer of the cabinets in the bathrooms. We hope to see you again soon!

propertyvalet-fr.ca personnelle

Everything is good

Mauricio G - Posted: 8/27/2023

Mauricio, thank you for the wonderful review, we’re so glad you enjoyed your stay. Looking forward to your next stay with us!

propertyvalet-fr.ca personnelle

Very nice place to stay with a large group.

Alex M - Posted: 8/22/2023

Hi Alex, thank you for choosing to stay with us and we're glad you had an amazing stay! You're always welcome back:)

propertyvalet-fr.ca personnelle

Great spot, upstairs gets super hot even with ac, so bring some fans ? other than that perfect trip

Thilakxshan R - Posted: 6/20/2023

Thank you for your review Thilakxshan! We’re very glad you had an awesome stay and we hope to accommodate you again soon!

propertyvalet-fr.ca personnelle

Clean and spacious cottage. We will come again.

Jenniston R - Posted: 5/22/2023

Thank you for choosing to stay with us Jenniston, and we appreciate your positive feedback! You're always welcome back:)

propertyvalet-fr.ca personnelle

It was described as 2.5 bath, however it has only 1 full bath with attached washroom, and 1 bath at sauna and one washroom at first floor, we expected 2.5 bath would be 2 full baths with attached washrooms and one separate washroom, also TV is not smart tv, and difficult to browse, tv display was also not working. Facility is spacious, bbq is not cleaned before handing over to us, kitchen, washrooms, and facility was well cleaned. It’s near to blue mountains.

Chandra K - Posted: 4/11/2023

Thank you for your feedback, Chandra. Sometimes these older homes have a different layout than what you may expect! We hope the photos in the listing help with the bathroom configuration: 1 x full bath with toilet and tub and 1 x half bath with just a toilet on the main level and 1 x stand up shower and sauna on the lower level. We are sorry to hear you had challenges with the TV and that the BBQ was not cleaned to standard. At any time during your (future) stay, feel free to reach out 24-hour call centre and we will always assist! We hope you enjoyed your stay at this unit and got to experience some of what the area has to offer!

propertyvalet-fr.ca personnelle

Management response pretty fast....

Jing L - Posted: 3/19/2023

Thank you for the wonderful review Jing. Looking forward to your next stay with us!

propertyvalet-fr.ca personnelle

The property manager was great to deal with, very organized and prompt. We didn't experience any issues during our stay. The chalet itself wasn't spectacular. It is an old property and could use some investment to maintain it better. For example, the basement showerhead was broken, and when used, water sprayed everywhere. We didn't use it after the first time. The door to one of the rooms wouldn't shut properly, and we couldn't figure out how to turn off the hallway lights. The bathroom door didn't have a lock on it, and there was no plug to create a bath for the kids. Some of the kitchen amenities were lacking; I'm used to seeing cooking oil, sugar, salt and pepper as a basic amenity. This unit had some old salt and pepper only. The stove isn't great and could use replacing. Hot water worked well though, and that's most important. Layout was great and fresh sheets/towels were appreciated. Great location close to Blue Mountain. Great for casual stay with a chalet vibe.

Eileen T - Posted: 3/6/2023

Eileen, thank you for providing your feedback and for the kudos to our team. Guest experience is one of our top priorities so we love to hear you found us very organized and prompt!

propertyvalet-fr.ca personnelle