The Alpine Après

Great location, excellent house with great amenities, and close to the town.

Meredith J - Posted: 3/20/2025

Had an amazing stay here with friends. Would definitely recommend

Pavlo H - Posted: 3/9/2025

We're so glad to hear that you had an amazing time! Can't wait to welcome you back.

propertyvalet-fr.ca personnelle

Would stay again. We were close to the village, and the team was very responsive and helpful.

Jibran S - Posted: 3/4/2025

It was great having you! Thanks for sharing your experience. We hope you’ll keep us in mind for your next getaway.

propertyvalet-fr.ca personnelle

Great location, PV team was very friendly and responsive to our accommodation. Awesome time for friends to enjoy celebrations! Excellent services for snow removal and safety on the property. Walls were a little thin (easy to hear others conversations) and heat was a bit inconsistent during the winter months. Overall, excellent time if you’re looking for friends getaway!

Dylan D - Posted: 2/18/2025

Hi Dylan! Thanks for choosing to stay with us. We're glad you appreciated the snow removal services during such an intense snow storm! We're sorry to hear that you found the heating inconsistent as we've had our HVAC technician in since and it has been verified to be operational. We've updated our user guide to assist with operating the heating moving forward. We hope to have the opportunity to host you again!

propertyvalet-fr.ca personnelle

We had an amazing stay at this Airbnb for my birthday with a large group of friends. The house was incredibly spacious, making it perfect for a group of our size. There were plenty of ways to keep us entertained, from the hot tub to the pool table, which we really enjoyed. The hosts were also very responsive and made sure we had everything we needed. The only downsides were that one of the bathrooms is an en suite, which made coordinating bathroom usage a bit tricky with 16 people, and the floors were quite creaky, so you could hear movement from the floor above. Overall, though, this place was a great choice for a group getaway, and we’d definitely recommend it!

Aksa A - Posted: 2/10/2025

Hi Aksa! We're delighted to hear that you had a wonderful birthday trip with your friends. We'd love to have you back again next year!

propertyvalet-fr.ca personnelle

Thanks so much for accommodating my group! The place was beautiful and very convenient location (5 min drive to Blue Mountain). Also, the response time was amazing as all my questions were addressed within 15 min. Highly recommend booking this place and thanks again for having us!!

Andrea C - Posted: 2/4/2025

Hi Andrea, your feedback made our day! We're so glad you enjoyed our place, and we hope to see you again on your next trip.

propertyvalet-fr.ca personnelle

1. We stayed there for two nights without heat; the owner ignored our requests regarding the heating issue. Staying in -19-degree weather 2. The floor makes so much noise. The small step you take, everyone will get alert. All the time, the sound of cracking from the floor, YOU WILL NOT BE ABLE TO SLEEP. 3. It is an OLD place, not the same as %1 as the pictures. 4. The owner is not responsible; they charged for the whole house and Sauna, but the Sauna was not working 5. The beds are super old 6. DO NOT GO TO THIS PLACE

Sa E - Posted: 1/8/2025

Sa, we are sorry to hear that your stay did not meet your expectations. We take guest feedback very seriously as it is a driving force in keeping our properties and our team at their best. We understand that we must always be accountable when issues arise and responsive when a guest's stay has been impacted negatively. We have developed policies and procedures that reflect these core values and have found that the overwhelming majority of our guest issues are resolved amicably as a result. In this case, it is clear that we were not able to reach an agreement. We respectfully disagree with your claims and feel that we must clarify your feedback for future prospective guests. 1. You did not stay at the home for two nights without heat. The furnace in the home was operational for the duration of your stay. In addition to the furnace, the fireplace was also available for additional heat. In reviewing our chat history, it is clear that both were in use during your stay with us. We regret that you felt that you were ignored during your stay. Again, in reviewing our communication logs, we observed no gaps in communication. Our Contact Centre can be reached via call or text 24/7. They work with our "boots on the ground" guest coordinators to assist with any guest issues or needs. This combination is typically a guest favourite amenity . 2. Reviewing our communication, this is the first time the noise of the floors has been mentioned as an issue. Respectfully, we have not found the floors in this home to be excessively noisy. 3. The pictures of this property were taken in November 2024 - just over a month prior to your stay. 4. The sauna was verified as operational upon your checkout and since your stay there has been no additional guest feedback suggesting any issues. 5. The beds are clearly visible in the listing photos. 6. We are happy to report that the guest who checked-in five hours after your departure had a great stay and left the five-star review below. In closing, we regret that your experience was not what you had hoped for Sa. With that said, we are more than confident that this home is a great accommodation for anyone visiting Blue Mountain. Thank you.

propertyvalet-fr.ca personnelle

It was a great stay. PV team was always quick to respond and made the entire stay really great and simple.

Rafael I - Posted: 1/7/2025

We loved hosting you, Rafael! Thanks for your kind words, and we're happy to know you had a great time. We can't wait to welcome you back!

propertyvalet-fr.ca personnelle